Terms and Conditions

Kennington Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Man and Van provides man and van and removal services. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person or organisation who requests and pays for the services.

We, us, our means Kennington Man and Van, the service provider.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services supplied by us.

Goods means the items, furniture, boxes, or belongings that you ask us to move or handle.

Booking means a confirmed request by you for our services on a particular date and time, at an agreed rate.

2. Scope of Services

We provide man and van and removal services for domestic and commercial moves, including loading, transport, and unloading of goods, subject to these Terms and Conditions. The specific services to be supplied will be set out in our quotation or booking confirmation. We reserve the right to refuse to handle goods that are prohibited, unsafe, illegal, or unsuitable for transport.

3. Booking Process

3.1 All services must be booked in advance. A booking is only confirmed when we have accepted your request and provided a confirmation of the agreed date, start time, service description, and pricing.

3.2 You are responsible for providing accurate information about the addresses, access conditions, parking arrangements, the nature and quantity of goods, and any special handling requirements. Our quotation and timing are based on the information you provide.

3.3 If on arrival we find that the work differs significantly from what was described at the time of booking, we may adjust the price, change the service, or refuse to proceed if it is unsafe or unreasonable to continue.

3.4 We will use reasonable efforts to arrive at the agreed time; however, arrival times are estimates and may be affected by traffic, weather, delays on previous jobs, or other circumstances beyond our control. We will inform you of any significant delay where reasonably possible.

4. Quotations and Pricing

4.1 Quotations may be provided on a fixed price or hourly rate basis. The basis will be stated in your quotation or booking confirmation.

4.2 Fixed price quotations are given based on the information provided by you at the time of enquiry. If the work takes longer or requires additional resources due to incomplete or inaccurate information, we may apply additional charges.

4.3 Hourly rate bookings are charged from the agreed start time, or from arrival at the pick up address, whichever is later, until the completion of unloading at the final destination. Waiting time caused by access issues, keys, documentation, or your delay may be chargeable at the agreed hourly rate.

4.4 Additional charges may apply for:

Long carrying distances, lifts or stairs beyond what was agreed.

Parking fees, congestion or clean air zone charges, tolls, or similar costs incurred while providing the services.

Extra staff or vehicles required due to the volume of goods or access constraints.

Disposal of waste or unwanted items where agreed.

5. Payments

5.1 Payment terms will be set out in your quotation or booking confirmation. Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the services.

5.2 We reserve the right to request a deposit to secure a booking. Deposits are generally non refundable except as set out in the cancellation section of these Terms and Conditions.

5.3 Where payment is not made when due, we may refuse to commence or continue the services, and we may retain goods pending payment. We may also charge interest on overdue sums at the statutory rate until payment is received in full.

5.4 If you are a business customer, you confirm that the individual placing the booking has the authority to bind the business to these Terms and Conditions and to authorise the required payments.

6. Cancellations, Rescheduling and Delays

6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.

6.2 For cancellations notified more than 72 hours before the scheduled start time, we will normally refund any deposit paid, minus any non recoverable expenses already incurred.

6.3 For cancellations notified between 24 and 72 hours before the scheduled start time, we may retain part or all of the deposit to cover our loss of work and planning costs.

6.4 For cancellations notified less than 24 hours before the scheduled start time, or where we arrive and are unable to carry out the work due to your act or omission, we reserve the right to charge up to the full estimated cost of the booking.

6.5 Requests to reschedule are subject to our availability. If we are unable to offer an alternative suitable time, the cancellation terms above may apply.

6.6 We are not liable for delays caused by circumstances outside our reasonable control, including traffic congestion, road closures, accidents, breakdowns, adverse weather, or delays caused by you or third parties. In such cases, we will take reasonable steps to minimise disruption, but time is not of the essence in relation to our performance.

7. Your Responsibilities

7.1 You must ensure that you, or a responsible representative, are present at the collection and delivery addresses to direct our staff and sign any documentation. If no one is present, we may not be able to complete the work and may treat this as a late cancellation.

7.2 You are responsible for:

Ensuring that the premises and access routes are safe and suitable for our staff and vehicles.

Arranging and paying for suitable parking, permits, or suspensions where required.

Ensuring that items are properly packed and ready for loading, unless packing services have been specifically included.

Separating and clearly labelling fragile items and items of high value.

Complying with any relevant regulations at the properties involved, such as building rules or lift bookings.

7.3 You must not ask our staff to carry out any work that is unsafe, illegal, or outside the agreed scope of services.

8. Goods and Items We Do Not Move

8.1 Unless expressly agreed in writing, we do not transport:

Hazardous, flammable, explosive, or toxic materials.

Illegal goods or items obtained unlawfully.

Cash, precious metals, jewellery, watches, securities, or other high value items.

Live animals or plants that require special handling or conditions.

Perishable or temperature sensitive goods.

8.2 If you include prohibited items without our knowledge, they will be moved entirely at your risk, and you will be responsible for any fines, losses, or damage resulting from their transport.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods is subject to the exclusions and limitations set out in this section.

9.2 We are not liable for:

Damage to goods that are not adequately packed, protected, or labelled as fragile where we have not provided the packing service.

Damage caused by inherent defects, wear and tear, or the nature of the goods, such as instability or weak construction.

Loss or damage arising from your failure to dismantle, disconnect, or prepare items properly where you have chosen to do this yourself.

Damage to the interior or exterior of premises where we are required to move large or heavy items in confined spaces, and you have agreed that the move should proceed despite the risk.

Loss of profit, loss of business, or any indirect, special, or consequential loss.

9.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of the date of the service. You must give us a reasonable opportunity to inspect any alleged damage.

9.4 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any specific limitations stated in your quotation or booking confirmation. You are responsible for arranging any additional insurance cover you consider necessary.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to property while carrying out the services.

10.2 You must inform us before work begins of any vulnerable areas, such as weak floors, loose fixtures, delicate surfaces, or restricted access points.

10.3 We are not responsible for damage caused by moving items where you or your representative have instructed us to proceed despite a clearly identified risk, for example where furniture is too large to pass safely through a doorway or stairwell.

11. Waste, Disposal and Regulations

11.1 We operate in compliance with relevant waste and environmental regulations. We do not remove or dispose of waste unless this has been specifically agreed as part of your booking.

11.2 Where we agree to remove unwanted items, you confirm that you are the legal owner or have authority to dispose of those items. We may refuse to remove items that are contaminated, unsafe, or prohibited by law.

11.3 Any waste removal or disposal services may attract additional charges, which will be made clear before work begins. These charges may reflect disposal fees, labour, and transport costs.

11.4 You must not ask us to dispose of hazardous waste, electrical items that require special processing, or materials requiring licensed handling, unless we have expressly agreed and are legally permitted to do so.

12. Customer Conduct and Health and Safety

12.1 We reserve the right to withdraw our staff and terminate the services immediately if they encounter abusive, threatening, or unsafe behaviour, or if the working environment is deemed hazardous.

12.2 You must not ask our staff to lift items that exceed safe manual handling limits, to climb on unsafe structures, or to perform tasks contrary to health and safety requirements.

12.3 If we have to stop work for health and safety reasons caused by you or the premises, this may be treated as a late cancellation and charges may apply.

13. Complaints

13.1 If you are unhappy with any aspect of our service, please inform us as soon as possible so that we have the opportunity to address the issue.

13.2 Any formal complaint should be submitted in writing, setting out the nature of the complaint, relevant dates, and any supporting information. We will investigate and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will use your personal information only for the purposes of managing and delivering our services, handling payments, and communicating with you about your booking.

14.2 We will take reasonable steps to protect your personal information and will not sell or disclose it to third parties except where required to provide the services, process payments, or comply with legal obligations.

15. Amendments to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking was confirmed.

15.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by us.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may subcontract or assign our rights and obligations where necessary to provide the services, while remaining responsible for their proper performance.

By proceeding with a booking or allowing our staff to begin work, you confirm that you have read, understood, and agreed to these Terms and Conditions.