Kennington Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Man And Van provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, and waste regulations, while also identifying the legal framework that applies to the service. These terms should be read carefully before any service is confirmed.

In these terms, references to “we,” “us,” “our,” or “the company” mean Kennington Man And Van. References to “you,” “your,” or “the customer” mean the person, business, or organisation making the booking or receiving the service. If a booking is made on behalf of another person, the person placing the booking confirms that they are authorised to accept these terms for that party. Unless agreed otherwise in writing, all services are provided on the basis of these terms only.

These terms are intended for UK service use and should be interpreted according to English law unless otherwise required by mandatory law. Nothing in these terms is intended to affect any rights you may have under consumer protection legislation. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Booking process

A booking is normally made following the customer’s request for a quotation or estimate. Any quotation may be based on the information you provide, including the size and type of items, access conditions, distance, parking, carrying distance, and any special handling requirements. The accuracy of the quotation depends on the accuracy of the information supplied by the customer. If the actual job differs from the description given at the time of booking, we may revise the price, allocate additional time, or decline to complete part of the service if it cannot reasonably be performed safely.

Bookings are only confirmed when we have accepted the request and, where required, received any deposit or advance payment. We may request photographs, inventory details, or access information before confirming a booking. The customer must ensure that all details are correct, including collection and delivery addresses, floor levels, lift access, time windows, vehicle access, and any restrictions that may affect the move. We reserve the right to refuse or cancel a booking if the information supplied is misleading, incomplete, or unsafe to rely on.

2. Service delivery and customer responsibilities

The customer must ensure that the property, items, and access routes are ready at the agreed time. This includes securing parking arrangements where possible, protecting fragile items, disconnecting appliances if required, and ensuring that goods to be moved are clearly identified. Where the service includes packing, dismantling, or assembly, we will act with reasonable care, but we are not responsible for pre-existing defects or for damage caused by unsuitable, unstable, or improperly packed items.

The customer must be present, or appoint a responsible adult representative, during collection and delivery unless we have agreed otherwise in writing. Instructions given on-site by the customer or their representative are deemed authorised instructions. If the customer asks us to act in a way that we consider unsafe, unlawful, or impractical, we may refuse without liability. If delays occur because the customer is not ready, fails to provide access, or is otherwise unable to proceed, additional charges may apply.

3. Payments

All prices are shown or agreed in pounds sterling unless stated otherwise. Prices may be based on hourly rates, fixed rates, minimum charges, labour time, mileage, waiting time, parking charges, congestion-related costs, or a combination of these. Unless specifically stated, quotations do not include third-party charges such as parking fees, tolls, permits, disposal fees, or storage costs. If any such charge is incurred during the job, the customer will be responsible for payment.

Payment is due in accordance with the booking confirmation or invoice. We may require a deposit or full prepayment before the service begins, particularly for larger jobs, peak-time bookings, or waste-related services. Where payment is not made when due, we may suspend the service, withhold delivery, or charge interest and recovery costs to the extent allowed by law. Any unpaid balance remains payable even if the customer leaves items behind, changes the scope of work, or shortens the appointment.

We reserve the right to amend the quoted price if the customer requests additional work, the volume of items is greater than expected, access conditions are materially different, or the service takes longer than reasonably anticipated due to factors outside our control. Where possible, we will explain any revised charge before proceeding. If the customer declines additional charges after work has started, we may complete only the work already agreed and charge for the time and resources used.

4. Cancellations, rescheduling, and waiting time

The customer may cancel or reschedule a booking by giving reasonable notice. A cancellation fee may apply depending on how much notice is provided and whether resources have already been allocated. If cancellation occurs after the team has been dispatched, after arrival, or after the work has begun, the customer may be charged in full or in part for labour, travel, and any other costs reasonably incurred. For time-sensitive bookings, failure to provide access or instructions may be treated as a late cancellation.

We may also cancel or postpone a booking for reasons including unsafe conditions, severe weather, vehicle breakdown, staff illness, legal restrictions, or the customer’s failure to prepare the property or provide accurate information. If we cancel and the cancellation is not caused by the customer, we will offer either a refund of any prepaid amount for the undelivered part of the service or a reasonable alternative date where possible. We will not be liable for losses caused by a cancellation that is due to circumstances beyond our reasonable control.

If our team arrives and is unable to start or continue because of access problems, parking issues, absence of the customer, incomplete preparation, or other customer-related delays, waiting time may be charged. We may also charge for repeated journeys, return visits, or storage of items if the job cannot be completed as scheduled. Customers should notify us as early as possible if they anticipate any issue that might affect the agreed time.

5. Liability and limitations

We will perform services with reasonable care and skill. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to meet any legal duty that cannot be excluded. We are not responsible for loss arising from inaccurate information provided by the customer, defective packaging, hidden defects in items, poor access conditions, unstable furniture, or the inherent nature of certain goods. In particular, fragile, antique, high-value, or sentimental items should be declared in advance so that appropriate arrangements can be considered.

Unless otherwise agreed in writing, the customer remains responsible for securing insurance for their goods, property, and premises. We are not an insurer and do not accept responsibility for items that are inherently vulnerable, improperly packed, or left unattended. If damage occurs, the customer must notify us promptly and provide reasonable evidence. We may inspect the item and, where appropriate, arrange repair, replacement, or compensation up to the limit permitted by law and by any agreed service terms.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Any liability we do accept will be reduced to the extent that the customer’s own acts or omissions contributed to the loss. We will not be responsible for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

6. Waste regulations and disposal services

Where our Kennington Man And Van service includes removal of unwanted items, clearance of household waste, or disposal of materials, the customer agrees to provide an accurate description of all waste before collection. We operate in line with applicable UK waste regulations and reserve the right to refuse any load that includes prohibited, hazardous, or improperly described waste. The customer must not include items that require specialist disposal unless we have expressly agreed to handle them and are lawfully permitted to do so.

Waste may include general household items, furniture, packaging, and other non-hazardous materials, but this does not automatically mean that every item can be accepted. Items such as chemicals, asbestos, medical waste, pressurised containers, fridges or freezers containing gases, batteries, paints, oils, and electrical waste may be subject to special handling rules. Where relevant, the customer must tell us in advance if items fall into a regulated category. If undisclosed regulated waste is presented, we may refuse collection, return the load, or charge additional fees for lawful handling or segregation.

The customer confirms that they have the right to dispose of any waste handed to us and that such waste does not contain stolen, illegal, or unsafe materials. If required, we may ask the customer to separate waste streams or provide information needed for lawful disposal. Any waste transfer, transportation, or disposal activity will be carried out in accordance with the relevant legal duties, including proper documentation where applicable. The customer must cooperate with any lawful request made to ensure compliance with waste law, site rules, or environmental requirements.

7. Goods left behind, storage, and uncollected items

If items are left behind after completion of a move or clearance, they may be treated in accordance with the customer’s instructions or, if no instructions are given, held for a reasonable period where practical and lawful. We may charge for additional handling, storage, delivery, or disposal of uncollected items. We are not responsible for items that the customer fails to identify, separate, or remove before the service ends. Any item that the customer expressly states is to be disposed of will be handled accordingly, subject to waste law and our operational policies.

Where storage is offered or temporarily necessary, the customer accepts that storage is limited and may be subject to separate charges and conditions. We will use reasonable care, but stored items remain at the customer’s risk unless otherwise agreed in writing. The customer should not leave cash, documents, jewellery, or other high-value items inside goods being moved unless we have expressly agreed to handle them and appropriate arrangements have been made.

8. Force majeure

We are not liable for any failure or delay in performing our obligations if that failure or delay is caused by events beyond our reasonable control. Such events may include accidents, road closures, traffic disruption, extreme weather, industrial action, acts of government, fire, flood, power failure, public health restrictions, or sudden vehicle problems not caused by our negligence. Where a force majeure event occurs, we will try to minimise disruption and may offer a revised schedule where possible.

9. Complaints

If the customer believes there has been a problem with the service, they should notify us as soon as reasonably possible and provide enough detail for the issue to be assessed. We may ask for photographs, documentation, or other evidence. We will review complaints fairly and may offer repair, replacement, partial refund, or another appropriate remedy depending on the circumstances and any applicable legal rights. Failure to report issues promptly may affect our ability to investigate.

10. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute cannot be resolved informally, the parties agree to first attempt reasonable negotiation before starting formal proceedings. These terms are intended to operate alongside any mandatory statutory rights that apply to the customer.

By booking Kennington Man And Van, you confirm that you have read, understood, and accepted these terms. You also confirm that you are authorised to arrange the service, that all information provided is accurate to the best of your knowledge, and that you will comply with all applicable legal and safety requirements. These terms form the basis of the agreement between the company and the customer unless a separate written contract expressly states otherwise.